Contact
Need help with billing, credits, or a generated floor plan?
Email us and include the email used on your account, the plan you are on, and the related run or order when possible.
Operator and location
BuildFloorPlan is an online software service operated remotely from Shenzhen, China.
Support email
support@buildfloorplan.comWhat to include
Account email, order or subscription ID, charge date when relevant, and a short description of the issue.
Typical requests
- Billing or subscription questions
- Refund requests under the refund policy
- Credits missing after payment
- Generated floor plan output issues
Refund requests
To request a refund, email support@buildfloorplan.com with your account email, order or subscription ID, charge date, and a short explanation of the problem. We review eligible cases under the Refund Policy.